Privacy Policy

Privacy Policy

Plateworks Ltd

Effective date: 17 October 2026
Last updated: 17 October 2026

1. Introduction

Plateworks Ltd (“we”, “us” or “our”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, enquire about our products or services, or otherwise interact with our business.

We handle personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as applicable.

2. Who We Are

The organisation responsible for your personal information is:

Company name: Plateworks Ltd
Registered office: 16 Cornfield Close, Welland,Malvern WR13 6RS
Company registration number: 17489111
Email: plateworks26@gmail.com
Website: plateworksltd26.co.uk

For questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.

3. Personal Information We Collect

Depending on how you use our website and interact with us, we may collect the following categories of personal information:

Contact information: Your name, email address, telephone number and postal address.
Enquiry information: Details of messages, enquiries, requests, feedback and correspondence you send to us.
Business information: Information you provide when discussing a potential or existing business relationship with us.
Technical information: Your IP address, browser type, device information, operating system and information about how you use our website.
Website usage information: Information about pages visited, links clicked, time spent on our website and other browsing activity, where collected.
Marketing preferences: Your communication preferences and consent choices, where applicable.

We only collect personal information that is relevant to the purposes described in this policy.

4. How We Collect Your Information

We may collect personal information in the following ways:

Directly from you when you complete a contact form, send us an email, telephone us or otherwise communicate with us.
When you request information about our products or services.
Automatically through our website, server logs and similar technologies.
Through third-party platforms or business contacts where they lawfully provide information relevant to our relationship with you.

Where we obtain personal information from other sources, we will provide any privacy information required by applicable law.

5. How We Use Your Personal Information

We may use your personal information to:

Respond to enquiries and requests.
Provide information about our products and services.
Manage customer, supplier and other business relationships.
Prepare quotations and fulfil contractual obligations.
Operate, maintain and improve our website.
Monitor website performance and security.
Prevent fraud, misuse and other unlawful activities.
Comply with legal and regulatory obligations.
Send marketing communications where legally permitted and in accordance with your preferences.

We will not use your personal information for purposes incompatible with those explained in this policy without providing further information where required.

6. Our Lawful Bases for Processing

We process personal information only where we have an appropriate lawful basis under the UK GDPR.

Depending on the circumstances, these bases may include:

Contract: Where processing is necessary to enter into or perform a contract with you.
Legitimate interests: Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.
Legal obligation: Where processing is necessary to comply with applicable laws.
Consent: Where you have given valid consent, such as for certain marketing communications or non-essential cookies where consent is required.

The lawful basis we rely on will depend on the particular purpose for which we use your information.

7. Sharing Your Personal Information

We do not sell your personal information.

We may share personal information where necessary with:

Website hosting and IT service providers.
Website analytics and performance service providers, where applicable.
Professional advisers, including accountants, auditors and legal advisers.
Business partners or service providers involved in delivering requested services, where applicable.
Regulators, law enforcement agencies, courts or other authorities where legally required or permitted.
A purchaser or successor organisation in connection with a proposed or completed business sale, merger or restructuring, where appropriate.

Where third parties process personal information on our behalf, we take appropriate steps to ensure it is handled securely and in accordance with applicable data protection requirements.

8. International Data Transfers

Some of our service providers may store or process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will ensure that the transfer complies with applicable data protection legislation and that appropriate safeguards are in place where required.

You may contact us for further information about relevant safeguards, where applicable.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, accounting, reporting and contractual requirements.

Retention periods may vary depending on the type of information and our reason for holding it.

When determining retention periods, we consider the nature and sensitivity of the information, the purposes for processing it, applicable legal requirements and whether it is needed to resolve disputes or protect our legal rights.

When information is no longer required, we will securely delete it or anonymise it where appropriate.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies to ensure the website functions correctly, remember preferences, analyse website traffic and improve user experience.

Where required by law, we will ask for your consent before placing non-essential cookies or using similar technologies.

You can manage your cookie preferences through our cookie settings, where available, and through your browser settings. Disabling certain cookies may affect website functionality.

If we use third-party analytics, advertising or embedded content, those services may collect information in accordance with their own privacy policies and applicable cookie requirements.

Please refer to our Cookie Policy, if available, for further information about the cookies and similar technologies used on our website.

11. Marketing Communications

We may send you marketing communications about our products, services or business updates where permitted by law.

Where consent is required, we will obtain it before sending marketing communications.

You can opt out of marketing communications at any time by following the unsubscribe instructions in the communication or contacting us directly.

Opting out of marketing will not affect communications that are necessary to provide services, fulfil a contract or meet our legal obligations.

12. How We Protect Your Information

We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration, disclosure or destruction.

These measures may include access controls, secure systems, appropriate staff procedures and security monitoring.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

13. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the right to:

Access: Request a copy of the personal information we hold about you.
Rectification: Ask us to correct inaccurate or incomplete information.
Erasure: Request deletion of your personal information in certain circumstances.
Restriction: Ask us to restrict how we process your information in certain circumstances.
Objection: Object to processing based on legitimate interests and to direct marketing.
Data portability: Request certain personal information in a portable format where the legal requirements are met.
Withdraw consent: Withdraw consent at any time where processing is based on consent.

These rights are subject to applicable legal conditions and exemptions. We may need to verify your identity before responding to a request.

To exercise your rights, please contact us using the details provided in Section 2.

14. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve them.

You also have the right to complain to the UK Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Website: https://ico.org.uk/
Telephone: 0303 123 1113

You can contact the ICO without first contacting us.

15. Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, content or security of websites operated by third parties. When visiting another website, we recommend reviewing its privacy policy before providing personal information.

16. Children’s Privacy

Our website is not intended to collect personal information from children unless this is specifically necessary for a service and appropriate safeguards are in place.

If we become aware that we have collected personal information from a child in circumstances where it should not have been collected, we will take appropriate steps to address the situation.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, data processing activities or applicable legislation.

Any updated version will be published on this page, together with a revised “Last updated” date.

We encourage you to review this page periodically to remain informed about how we handle personal information.

18. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

Plateworks Ltd

Email: [Insert contact email address]
Address: [Insert registered office or appropriate business address]
Website: [Insert website URL]

We will handle your enquiry in accordance with applicable data protection legislation.